Frequently Asked Questions

Frequently Asked Questions

What Makes We Send Help Better than other  Medical Alerts Companies?

Simply put We Send Help is founded on the concept of people first.  We know that often users of our service live on fixed incomes and are using our systems to extend their ability to live independently safely.  We offer the best possible services at the best value.  No Surprises, we do not charge an equipment fee, setup fee, activation fee, or any use fees.  We know people's situations change, so there are no long-term contracts.  Our devices are guaranteed for as long as your account is active.  We know everyone's needs are different and we offer different services to meet those needs.

How long does the battery last in the GPS units?

The battery lasts 2 to 3 days between charges. We recommend that the device be placed on the charger when not in use and while sleeping. Developing this routine means the device will always be ready to go and reduces the likelihood of the button becoming misplaced.

How much does it cost to replace the unit should it become damaged?

We Send Help will replace the device at no charge up to once a year. Your account must be active and in good standing.

Do I need to have a landline for the device to work?

Our devices use the latest cellular technologies. They do not require a separate phone line or cell phone.

Is We Send Help the same as Life Alert®?

We Send Help is very similar to Life Alert® as we both offer medical alert services and devices. We offer a comprehensive comparison of We Send Help and Life Alert® services for review. Click for more info.

Why should I use your Medical Alert instead of a Cell Phone

911 operators need to ask you for your location, most centers do not have access to the GPS information available on your phone.  Our devices send your location to our operators using all the location technology available in the device.  Our monitoring system can hold information on the user's medical condition, allergies, and medications.  So in an emergency, we can provide First Responders information that saves critical minutes.

80% of the calls we receive do not require a response from First Responders.  We can call a friend or family contact when the situation does not require a professional response.

What cellular network does the device use?

Most devices use the AT&T cellular network.

Do you offer Fall Detection?

Yes, Fall Detection is available for just $5.00 per month additional. Fall detection does not detect 100% of falls. If able, users should always push their help button when they need assistance.

Do you offer any discounts for paying quarterly or annually?

We offer options to pay monthly, quarterly and annually. There are discounts for paying quarterly and annually.

If I recommend a friend to you, do I receive a discount?

Yes! If you recommend a friend and they order service, we will credit your account for 1 month of free monitoring service.

I have a home unit, but I have two homes. Can I take it with me to my summer home?

Absolutely, but you MUST notify us of the location the device is being used at. Make sure to test the device when you change locations to ensure it is working properly.


See also: Medical Alert Overview


Questions? Call us at (888) 884-3570.

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Payment Options

Pay monthly, quarterly or yearly. We accept Visa, MasterCard, Discover, American Express, and E-Check.

Free Replacement

Subscriber's medical alert devices are guaranteed to last or we will replace the device for free.

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One Month Free

Order now and we will apply a one month service extension free of charge!

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